

MS&AD GRAND ASSISTANCE Co., Ltd. (Tokyo, Japan)
Ms. Reika Nukui, Global Assistance Department / Ms. Hitomi Sato, Manager
All employees have their meals at different times of the day and I think the 「My Office Café」 service fits in well with our company’s system.
Ms. Reika Nukui, Global Assistance Department
As the global assistance business within the insurance call centre, we provide support to people travelling abroad and to foreigners travelling to Japan.
Before the introduction of 「My Office Café」, I often bought my meals at a nearby convenience store.Buying several items at a convenience store costs me around 700 or 800 yen. It had been quite a burden.
Also, the food sold in convenience stores contains many synthetic additives. In terms of health, I had been feeling guilty about relying on convenience stores for my diet.「My Office Café」 helps me a lot, especially on rainy days and when I am too lazy to go out.Because we work in shifts, each employee has his or her own break time. They use the service in a variety of situations, including lunch breaks, overtime and individual breaks.We can always have a tasty, hot meal for 200 yen. Their volume and wallet-friendliness are also a plus.It would be even more exciting to see more variety in products in the future.
Ms. Hitomi Sato, Manager
We are an insurance call centre, which means we are in operation 24 hours a day, 365 days a year.Therefore, all employees have their meals at different times of the day and I think 「My Office Café」 service fits in well with our company’s system.For the first three days of the New Year, all the restaurants in the area were closed and the freezer helped us a lot.
With chronic recruitment difficulties and labour shortages in the industry, improving the level of employee welfare has always been a challenge for us.
Before introducing 「My Office Café」, naturally we exchanged opinions within the company.Above all, many said that it will increase employee satisfaction.There were no objections in particular.We thought that, a monthly system fee of around 30,000 yen per month would not be a big burden too, so it is okay.
Currently, when we are recruiting people, we take potential recruits on a tour around the office. At that time, when we show them the 「My Office Café」, they are interested and have a good impression.
The fact that they contain no synthetic additives is very reassuring for eating them.I am glad that now more and more employees are concerned about their own health.We also have request from some employees to increase the number of freezers.



